How to handle angry customers
An angry customer can be a problem or an opportunity for an organisation, how to handle an angry customer, here are some effective strategies and a solution guide.
Consumer
How to design for superior customer experiences
How to deliver superior customer experience with consistency is essence of building brand of any organisation. This articles outline some simple rules to establish superior customer experiences for the customer of any organisation.
Consumer hate choices
The fear of competition and lose of market share has compelled manufacturers to launch multiple variants of same product, new product models with huge breadth and depth of product mix. These products are launched with the motive of offering differentiations and give price points that take care of needs, wants and desire of the consumer.